Terms of Service
Last updated: 14 February 2026
1. Acceptance of Terms
By accessing or using Placewize ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.
2. Description of Service
Placewize provides a web-based platform for creating, managing, and publishing augmented reality (AR) experiences. Users can upload 3D models, configure material variants and branding, and generate shareable URLs for their clients.
3. User Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old. Organisation owners are responsible for team members they invite.
4. Content Ownership
You retain ownership of all 3D models, logos, and content you upload. Placewize does not claim ownership of your content. You are responsible for ensuring content does not infringe on third-party IP rights.
5. Acceptable Use
You agree not to: upload malicious files; distribute harmful or illegal content; access other users' accounts; resell access without authorisation; or use automated tools to scrape data.
6. Service Availability
Placewize is provided on an "as-is" basis. We strive for high availability but do not guarantee uninterrupted access. We may modify or suspend features with reasonable notice.
7. Payment & Billing
Paid plans are billed monthly. Prices may change with 30 days' notice. Refunds are handled case-by-case. Failure to pay may result in account suspension.
8. Cancellation
Either party may terminate with 30 days' notice. Upon cancellation, experiences go offline immediately. Content may be exported for 30 days. After 30 days, content is permanently deleted.
9. Limitation of Liability
To the maximum extent permitted by law, Placewize shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed fees paid in the preceding 12 months.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia.
11. Contact
For questions, contact legal@placewize.com.